Hello, my name is

Morne Marx

Operations | Systems Architect

  • morne@mornemarx.ch
  • +41 76 822 0654
Morne Marx Operations Manager
About me

Operations & Systems Architect

I design and optimize operational systems for you.

With years of experience in administration, operations management, and sales, I have mastered the skills of understanding client requirements, needs, and thought processes. I have worked with businesses from different niches so you can rely on me for yours.

I design and optimize operational systems that allow organizations to run efficiently and scale sustainably. With more than 20 years of experience across healthcare, retail, and corporate environments, I specialize in workflow design, Salesforce administration, and operational infrastructure. My work bridges technology, administration, and leadership to create clear, reliable systems that support people and performance.

What I do

From understanding your requirements, designing a blueprint and delivering the final product, I do everything that falls in between these lines.

SalesForce Administration

An effective Salesforce administrator ensures that data is captured accurately and systems are structured for efficiency. I focus on clean data, secure processes, and well-designed workflows so teams can trust their information and work more effectively.

Operational Management

If you are looking for an operations manager who’ll take over the day-to-day planning and development of your organisation with passion, I am a well-established professional to help you with this.

Sales Management

If you are looking for a sales manager that will attract more sales and train staff, I can help you design and build a strategy with the latest and most up-to-date trends with research in the market.

Skills

Operational Systems
Workflow Architecture, Operational Infrastructure & Process Optimisation 95%
CRM Technology
SalesForce Administration, CRM Governance & Workflow Automation 95%
Leadership & Coordination
Cross-functional Team Leadership, Stakeholder Management, & Executive Support 85%
Organisational Operations
Staff Onboarding Systems, Vendor & Facilities Management 85%

Languages

English
90%
Afrikaans
90%
German
15%

Software

Microsoft 365 ecosystem
80%
Salesforce CRM administration
Design and Architecture 80%
Beekeeper workplace communication
80%
AI workflow integration (ChatGPT)
80%
3CX communication systems
80%
Asana project management
80%

My Experience

2024-Current

NEOVIVA AG
Addiction Clinic

Operations Manager

At NEOVIVA, a high-end international addiction treatment facility in Switzerland, I oversee operational systems that support clinical, administrative, and client-facing teams. My work focuses on integrating digital tools such as Salesforce, 3CX, and internal communication platforms to ensure efficient workflows and seamless coordination across departments.

2023-2023

Coople

Temping

I have responsibly worked for various companies on a temping basis within the warehousing and construction sectors

2019-2023

Shelley Heusser Psychotherapist

Practice Manager

I was responsible for all the confidential in-house and client-based needs for the practice, which varied from appointment setting to financial reports, relationship building with professionals, and dealing with medical insurance

2016-2019

Nespresso SA

Boutique Manager

I was part of an amazing retail team and worked together with them to lead, manage, and build a beautiful brand within the retail sector. Dealing with training, finances, sales, staff, stock control, reporting, and the day-to-day running of the boutique.

2012-2016

iStore SA

Operations Manager

I started as the administration officer and worked my way up to assistant manager and then on to the operations manager role, which was a fast-paced luxury goods environment and while handling the new product launches using project management and still working with customers, staff, and HR.

2011-2012

Broadreach Healthcare

Personal Assistant & Administrator

I had the opportunity to work with a fantastic department within Broadreach Healthcare (NGO), and they enriched my work role. I was able to use my computer technical skills to assist on numerous occasions within the team and provide excellent service to the head of the department as her personal assistant dealing with business and private matters, thus further developing my personal administration skills.

2010-2010

Global Telesales
(Lufthansa)

Customer Consultant

Working in a call centre (Shift work) dealing with customers on various levels and from various parts of the world, I gained experience dealing with complaints and interpersonal verbal and written communication.

2009-2010

M&S Services
(Own Company)

Owner & Technician

During the ownership, and startup of this small IT company, I learned about hard work, perseverance, and customer service. I gained valuable skills with an entrepreneurial mindset (resilient, resourceful, and solutions-oriented).

2008-2009

Norbain
(Reditron)

Security Technician & Administration

I started in the administration departments and perfected stock taking, sales, customer service, and general office administration. I was then promoted to the technical department. I was then in charge of all technical repairs including hardware and software, including CCTV, EAS and personal computers.

2003-2008

i to i Technologies
(Sensormatic SA)

Branch Administrator

I started my working career in this company as a freelance contractor for security products and maintenance. I was promoted to permanent employment as their branch administrator. This role included many different sections, basic IT repairs, personal assistant duties, procurement and supply chain management, reception, maintenance scheduling, and travel management.

Portfolio

Consulting Inquiry

 
For more about me and more details about the work I did in my 22 years of experience, please click the link below to download my full resume.
 
Morne Marx Resume